Generac Power Systems – Work with the leader in the power industry! Our corporate headquarters in Waukesha, Wisconsin, is seeking a Parts Specialist.
The Parts Specialist will be responsible for exercising their excellent customer service skills while providing support to our Service Parts/Dealer Network. The Parts Specialist will be responsible for handling a large volume of phone calls while providing support to the Dealer Network. This team provides information on service part programs, orders, shipments, returns, part identification and material availability. This position reports to the Customer Support Supervisor.

Essential Duties and Responsibilities:

• Provides accurate information to the Dealer Network in a friendly manner.
• Seeks out answers to questions within the materials and tools available.
• Escalates calls appropriately ensuring a soft transition if an inquiry is beyond scope of knowledge.
• Achieves goals for incoming customer inquiries via call and e-mail.
• Maintains product knowledge through training and continuing education.
• Fosters a positive team atmosphere in all functions of Customer Support.
• Maintains a “customer first” attitude at all times.
• Performs other duties as assigned.

Basic Qualifications:

• High school diploma or equivalent;
• At least one year of experience handling a high volume of inbound calls or working in a customer support role.

Additional Qualifications:

• Excellent verbal and written communication skills;
• Proficient computer skills with a proficiency in Microsoft Office;
• Self-motivated with emphasis on assisting customers by resolving issues quickly and accurately, while maintaining an ownership until resolved;
• Ability to work independently with attention to detail;
• Can do attitude, with emphasis on team-work.

Preferred Qualifications:

• 2 year technical degree;
• Experience with gas and diesel driven engine systems;
• Electrical or mechanical aptitude and ability to read schematics;
• Previous experience with auto parts look up and technical understanding.

Generac offers an excellent benefits package including health, life, dental, vision, vacation, employee stock purchase program, company matched 401K, career development and more!