Open Interview Event: Distributor/Customer Support
Wednesday, November 15, 2017
9:00am-4:30pm CST
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Generac
S45W29290 Wisconsin 59
Waukesha, WI 53189

(262) 544-4811
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Generac Power Systems – Work with the leader in the power industry! Our Waukesha Corporate office  has new opportunities available on our Distributor Support Team.  We are seeking individuals who possess a strong attention to detail,  can provide excellent care and service to our Distributors.  This is a full-time position with the hours of Monday - Friday, 8:00am - 5:00pm.

The Distributor Support I provides excellent customer care to customers in a timely manner with an emphasis on providing accurate information, effective communication and issue resolution. This position reports to the Distributor Support Supervisor.

Essential Duties and Responsibilities:
·         Provides excellent customer care to customers in a timely manner.
·         Provides accurate information to customers in a friendly manner.
·         Maintains a “customer first” attitude at all times.
·         Performs other duties as assigned.
 
 Basic Qualifications:
·         High School Diploma or equivalent;
·         2-3 years of experience handling a high volume of inbound calls or in a customer support role.
 
Preferred Qualifications:
·         Intermediate proficiency with Microsoft Suite (e.g., Word, Excel, Outlook);
·         Excellent verbal and written communication skills;
·         Strong customer service skills;
·         Excellent math skills;
·         Ability to investigate and utilize strong analytical skills to help identify root cause and corrective actions;
·         Ability to keyboard 40 wpm while on the phone with customers;
·         Ability to evaluate a situation objectively and review situations in a supportive and empathetic manner;
·         Ability to troubleshoot issues, offer accurate information;
·         Ability to work independently with a high attention to detail;
·         Ability to stay calm under pressure;
·         Previous experience using SAP or equivalent ERP.
 
Generac offers an excellent benefits package including health, life, dental, vision, vacation, employee stock purchase program, company matched 401K, career development and more!
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