Generac Power Systems – Work with the leader in the power industry! Our Waukesha Corporate office has new opportunities available on our Distributor Support Team. We are seeking individuals who possess a strong attention to detail, can provide excellent care and service to our Distributors. This is a full-time position with the hours of Monday - Friday, 8:00am - 5:00pm.
The Distributor Support I provides excellent customer care to customers in a timely manner with an emphasis on providing accurate information, effective communication and issue resolution. This position reports to the Distributor Support Supervisor.
Essential Duties and Responsibilities:
· Provides excellent customer care to customers in a timely manner.
· Provides accurate information to customers in a friendly manner.
· Maintains a “customer first” attitude at all times.
· Performs other duties as assigned.
· High School Diploma or equivalent;
· 2-3 years of experience handling a high volume of inbound calls or in a customer support role.
· Intermediate proficiency with Microsoft Suite (e.g., Word, Excel, Outlook);
· Excellent verbal and written communication skills;
· Strong customer service skills;
· Excellent math skills;
· Ability to investigate and utilize strong analytical skills to help identify root cause and corrective actions;
· Ability to keyboard 40 wpm while on the phone with customers;
· Ability to evaluate a situation objectively and review situations in a supportive and empathetic manner;
· Ability to troubleshoot issues, offer accurate information;
· Ability to work independently with a high attention to detail;
· Ability to stay calm under pressure;
· Previous experience using SAP or equivalent ERP.
Generac offers an excellent benefits package including health, life, dental, vision, vacation, employee stock purchase program, company matched 401K, career development and more!
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