EDUCATION AND EXPERIENCE
- Associate degree (A.A.) or equivalent from a two-year college or technical school; Related work experience may substitute for education.
- At least two or more years of leadership experience.
- Must have the ability to travel between locations as needed.
KEY COMPETENCIES
- Superior communication skills to effectively listen and disseminate information.
- Demonstrated or potential ability to supervise operations, train, and coach team members.
- Experience with member/customer service operations to include the understanding of effective member service philosophy.
- Demonstrated sales and public relations skills, practical knowledge of sales techniques and processes, and ability to work with a team to achieve results.
- Excellent understanding of regulations relating to lending and deposit products.
- Solid knowledge of member service functions, responsibilities, and procedures.
- Solid understanding of products and services the Credit Union has to offer.
- Must have capability to address and resolve problems involving several variables in situations.
- Derive satisfaction from accomplishing goals for people, the company, and the team.
- Willingness and ability to actively sell products and services.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
- Work Environment: Business office setting. Responsible for creating an enthusiastic and engaging branch.
- Physical Requirements: Ability to sit or stand at a desk most of the day; talk or hear; stand or walk occasionally. While performing the duties of this job, the team member is typically utilizing a computer, keyboard, and phone. May occasionally reach with hands and arms; stoop, kneel, and crouch. The team member may occasionally lift and move up to 30 pounds.
The above information has been designed to indicate the general nature and level of work performed by persons within this job this job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all the duties, responsibilities, and qualifications required of persons assigned to this job. Additional duties may be required to perform the job effectively.
EQUAL OPPORTUNITY EMPLOYER
The Company does not discriminate, in accordance with applicable local, state and federal law, against any qualified employee or applicant for reasons of race, color, creed, religion, age, marital status, veteran's status, nation origin, ancestry, citizenship, physical or mental disability, sex, sexual orientation, arrest record, conviction record, membership in the national guard, state defense force or any other reserve component of the military forces of the United States or this State, use or nonuse of lawful products off the Company's premises during nonworking hours or other protected status as legally required, where the Company does business.