Assistant General Manager

Pay: $140000 per year - $160000 per year

At Great Wolf, the Assistant General Manager assists the General Manager in driving operational excellence throughout all functions, outlets, and attractions of the lodge.

Essential Duties & Responsibilities

• Oversees Guest Services, Housekeeping, Food & Beverage, Aquatics, Cub Club and Retail Departments
• Assists Directors in accomplishing human resources' objectives by over seeing the recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining effort
• Communicates job expectations; planning, monitoring, appraising, and reviewing job contributions
• Ensures Departments adequately enforce all policies and procedures
• Assists Directors in achieving guest services operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change
• Meets financial objective by yield management; forecasting requirements; assists in preparing an annual budget; reviews scheduling expenditures; analyzes variances; initiates corrective actions
• Maintains customer confidence by maintaining service levels; garnering "repeat" visits; making the resort a "family tradition"
• Ensures Departments maintain a safe, secure, and healthy environment by establishing, following, and enforcing standards and procedures; complying with legal regulations
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Enhances resort reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Ensures Departments train all new employees and retrain current employees
• Ensures all guest requests are handled in a professional manner, by reviewing with Directors weekly
• Attend weekly directors' meeting and communicate necessary information as needed
• Reviews any inappropriate behavior findings by staff with Director and ensures all are recorded properly

Basic Qualifications & Skills

• Associates degree in Hospitality, Business, related field; or equivalent combination of education and experience
• Minimum 5 years leadership in hospitality at department/division director level
• Minimum 2 years developing and implementing annual budgets; forecasting revenues and expenses, and generating plans to meet expected margins
• Leadership experience in 2 or more relevant functions/departments across the business
• Demonstrated proficiency in Microsoft Office suite
• Successful completion of criminal background check and drug screen
• Must be open to relocation to multiple Great Wolf Lodge locations

Desired Qualifications & Traits

• Strong Financial Acumen
• Significant customer service experience
• Strong problem solving and organizational skills
• Attention to detail and ability to exceed quality standards
• Enthusiastic and positive energy
• Multi-tasking ability
• Associates degree in Hospitality, Business, related field; or equivalent combination of education and experience

Physical Requirements

• Able to lift up to 20 lbs.
• Able to bend, stretch, and twist
• Able to stand or sit for long periods of time