The Company:
IBEX IT Business Experts (IBEX) is a nationally recognized project management, training and professional services firm focused on supporting the needs of both Government and commercial sectors. For the third year in a row, IBEX has been named to the INC 5000 list of fastest growing companies. This year, #802 and #31 in Georgia, after having placed #806 in 2019. Additionally, we are a past recipient of the American Express “On the Rise” Government Contractor of the Year award and in 2021 was named to the Georgia Fast 40 list of fastest growing companies in the state. IBEX has grown substantially year over year since its founding in 2012.
At IBEX we truly believe in the importance of a strong team to deliver results to our customers. We execute by using a "TEAM FIRST" mentality, as we all pitch in to help each other out to ensure we are all a part of the solution. We excel because we all come from very different backgrounds, yet all fit into a culture that encourages an entrepreneurial thought process. It is our IBEX employees that strengthen our organization. Come be a part of our great team!
Job Description
Position Education Service Advisor
Location: 50 South O Street, Fort McCoy, WI
**Attach Resume upon applying
Job Summary:
IBEX IT Business Experts, LLC is looking for an Education Service Advisor to assist ACES professionals in the delivery of adult education programs such as Tuition Assistance Eligibility, Army Personnel Testing, ArmyIgniED Enrollment, and Review of Soldiers’ academic history.
Qualifications:
- Associate degree or higher degree from a college or university that is accredited by an agency recognized by the U.S. Department of Education that included or was supplemented by a major study in education or in a subject-matter field appropriate to the position. –OR-Combination of education and experience- courses equivalent to a major in education, or in a subject-matter field appropriate to the position, plus appropriate experience or additional course work that provided knowledge comparable to that normally acquired through the successful completion of the 4-year course of study appropriate to the position.
- Must be proficient with MS Office computer programs (Word, PowerPoint, Excel), and ensure the ability to access all required training tool
- Must possess communicative skills (verbal & nonverbal)
- Valid COVID-19 Vaccination required. COVID-19 vaccination of covered contractor employees, except in limited circumstances where an employee is legally entitled to accommodation.
- Promote lifelong learning opportunities through degree programs, testing opportunities, credentialing assistance (CA), and other certification programs available to Soldiers and family members.
- Assist clients by providing guidance with CA program application requirements as needed.
- Be professional and knowledgeable of all Army Continuous Education Services (ACES) Programs and Services.
- Acknowledge and determine the reason for client visits or contact and refer appropriately.
- Ensure ArmyIgniED account access requests are approved or rejected. Ensure the client understands the reason for rejection.
- Ensure a contact note is documented within ArmyIgniED when a client fails to comply with requests for additional information pertaining to a tuition assistance request.
- Review tuition assistance requests for accuracy and ensure all required information and documents are uploaded in ArmyIgniED eFile prior to approval by the ESS.
- Provide guidance to clients on applying for tuition assistance through ArmyIgniED. Ensure the client understand request must be approved before the course start date
- Assist clients in establishing educational goals, develop plans to achieve those goals, and monitor progress.
- Provide guidance to clients concerning how to navigate the VIAsmart link within ArmyIgniED and how to select a college major and/or school in VIA.
- Provide guidance to clients about how to create a course planner in ArmyIgniED. Ensure TA request meets degree requirements. Ensure clients understand the course planner approval process.
- Monitor course planner queue and review, approve, or reject degree plan and/or course planner. Ensure completion as determined by the ESS.
- Contact clients via email and/or telephone of accepting a ArmyIgniED helpdesk case. Ensure the helpdesk case is closed, escalated, or returned. Ensure completion as determined by the ESS.
- Respond to telephone and email inquiries. Ensure contact with clients is annotated in ArmyIgniED student contact sheet. Ensure completion as determined by the ESS.
- Ensure clients are aware of how to apply for and maintain an active Joint Service Transcript account.
- Provide guidance to clients concerning how to navigate the Joint Service Transcript website, how to print a transcript, and how to forward transcripts to a college or university.
- Review the client’s previous academic history, to include but not limited to: transcripts, and certifications, and manually recalculate a Grade Point Average (GPA) worksheet, if warranted. Ensure worksheet is uploaded in ArmyIgniED.
- Apply and/or remove holds to clients ArmyIgniED account in accordance with Army Regulation (AR) 625-1 or other education policy
- Review all facts concerning Exception to Policy TA After-the-Fact request. Ensure clients understand the criteria for submission. Document and assist the ESS with packet submission to HQ ACES.
- Explain to clients the criteria for submitting a Request for TA Recoupment Waiver – Withdrawal for Military (WM) Reasons.
- Review Request for TA Recoupment Waiver – Withdrawal for Military (WM) Reasons for accuracy and completeness prior to coordination with ESS.
- Consult ESS prior to escalating helpdesk cases or issues for their review and/or determination.
- Inform higher education officials and unit personnel of education changes/updates as they occur.
- Provide instructions to higher education institutions concerning ArmyIgniED invoicing, grading, and Student Agreement/Degree Plan requirements.
- Provide information to clients concerning Free Application for Federal Student Aid (FAFSA), scholarships, and other financial aid opportunities.
- Assist clients in navigating Veterans Administration (VA) and other educational related websites.
- Provide information to clients (electronically or in person) on Veterans Education Benefits to include Transfer of Education Benefits (TEB).
- Guide and assist clients with Student Loan Repayment Program (SLRP) application or other similar issue and/or refer to the ESS or SLRP help desk.
- Assist clients in applying for admission to programs such as Troops-To-Teachers, Inter-service Physician Assistant Program (IPAP), and Commissioning Programs.
- Prepare and conduct Power-Point education briefings for clients/units on education to include but not limited to: testing, ArmyIgniED, Tuition Assistance, etc.
- Assist/prepare reports/documents using Excel/Power Point/Word for ACES headquarters/units/commanders regarding education information.
- Thoroughly document all verbal and written communication of services provided to clients in their ArmyIgniED student contact sheet.
- Update, remove and/or replace education literature such as books, brochures, magazines, and handouts as determined by the ESS.
This job operates in a professional office environment. This role routinely uses standard office equipment
Appearance: All personnel shall be attired in business casual clothing for daily work. Attire worn should always ensure employees’ safety from working conditions (long pants, appropriate shirts and close-toe shoes as required): on occasion, staff may be required to wear a business dress for certain activities.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.
Position Type/Expected Hours of Work:
This is a full-time position. Days and hours of work are Monday through Friday.
IBEX IT Business Experts, LLC (IBEX) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, IBEX?complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.?
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IBEX?expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of IBEX’s employees to perform their job duties may result in discipline up to and including discharge.
We excel because we all come from very different backgrounds, yet all fit into a culture that encourages an entrepreneurial thought process. It is the diverse perspectives of our IBEX employees that strengthen our organization. Come be a part of our innovative & inclusive team!
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