Job Locations | US-IL-Scott AFB |
Category | IT: Support / Technician |
Type | Regular Full-Time |
For more than 30 years, NCI Information Systems has been a leading provider of digital transformation solutions and services to U.S. government agencies. With its Empower Platform, NCI is at the forefront of implementing artificial intelligence (AI) solutions to solve the government's most complex mission challenges. Headquartered in Reston, Va., NCI is accelerating public sector AI adoption to create a government workforce that is exponentially more creative and productive. For more information, visit www.nciinc.com.
NCI is proud to be recognized as a 2022 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company's commitment to hiring and supporting active-duty and veteran employees.
Service Desk Lead
Job Description
The Service Desk Lead is responsible for managing a top-notch service desk in support of HQ USTRANSCOM. The Service Desk Lead shall prepare reports on incidents status and performance of request fulfillment.
Key Tasks and Responsibilities
Serve as the focal point for incident management and request fulfillment for IT systems and services, providing support to include, but not limited to:
Diagnosing and resolving issues on unclassified and classified office information systems, and USTRANSCOM supported C4 systems
JOB REQUIREMENTS
Education & Experience
Demonstrated experience with the following:
It is desired that the Task Lead for Server Operation and Maintenance have the following qualifications and demonstrated experience:
Certifications
Security Clearance
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
EOE AA M/F/Vet/Disability
EEO is the Law: https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_self_print_poster.pdf
DoD 8570.01.M: http://www.dtic.mil/whs/directives/corres/pdf/857001m.pdf
PHYSICAL REQUIREMENTS:
This position requires the ability to perform the below essential functions:
It is the policy of NCI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations. NCI is a VEVRAA Federal Contractor.