Job Title

Job Description Summary

Job Description

Job Description

Responsible for managing local office support operations for commercial services within a specified market. Ensure that administrative and operational functions are provided to local offices in an efficient and effective manner. The Office Manager will provide management oversight for non-producers in their own office. They will work closely with the Director of Market Operations, Managing Principal and fee-earner(s) within the market to provide support and implement strategic initiatives.

Key responsibilities

Manage Office Operations

Creatively solve problems to ensure the market's offices operate in an efficient and effective manner

Provide formal leadership, mentoring and supervision to the administrative and non-producers' staff

Organize, assist, oversee and lead internal meetings and events

Collaborate with counterparts in other markets to learnand utilize best operational practices

Evaluate and document innovative service delivery options and share insights across markets

Ensure that education, credentials and licensing of staff is current

Provide oversight for recruiting, onboarding, performance management, employee coaching, counseling and policy adherence in conjunction with HR

Take timely action with Human Resources to correct unsatisfactory conditions or performance issues

Oversee and manage the purchasing and maintenance of office supplies and office equipment (i.e., furniture, IT equipment, telephones, snack services, plants, etc.)

Oversee office technology implementations, upgrades, support, facilities, telecommunications, emergency preparedness and business continuity planning

Ensure corporate standards and internal company processes and systems are leveraged

Act as a role model for the office staff

Help promote culture of compliance within office for fee-earners and Coordinators to routinely update CRM system

Communicate and enforce guidelines on updating CRM system within office

Follow up with fee-earners and Coordinators, as needed, to update pipeline information Track Listings and Deal-Related Expenses

Track broker licenses, professional memberships, and educational requirements and follow up with fee-earners on any delinquencies or upcoming actions required

Manage onboarding for all local new hires, including preparing space and equipment

Work with Director of Market Operations on business continuity issues such as emergency plans

Coordinate any moves by designing seating plan

Work in conjunction with IT, Real Estate and management on all moves

Oversee administrative duties such as booking travel, answering phones, managing conference spaces, receiving guests, cleaning kitchens and conference spaces, collecting and distributing mail, run copy room or copier, submitting maintenance requests

Review and approve all expense reports and determine if expenses are appropriate and in policy in Expense system

Review business case for necessity of expenditure Reconciliations / Period End Activities

Reconcile fee share and expense pools on a periodic basis

Work with HR to develop job descriptions for identified openings

Interview candidates for various positions

Coordinate with HR, Department Head, Office Coordinator/Office Manager, IT/Telecomm to ensure all equipment is ordered, desk is set up and ready on Day 1

Determine start date, department, manager, etc.

Use Workday for all HR needs (ETS in Global HQ)

Manage employees and delegate workflow

Prepare and deliver annual performance reviews and KPI's

Work in conjunction with HR on performance issues

BACKGROUND, EXPERIENCE, AND COMPETENCIES:

Demonstrated experience should include:

Bachelor's degree or equivalent experience

5-10 years of administrative support experience

2+ years of executive level support experience preferred

Exposure to project and process management

Proven ability in conflict resolution

Exposure to executive communications

Positive attitude; Professionalism; Efficiency and dependability; Organization; Customer service and people skills

Excellent written, oral, and presentation skills

Strong Microsoft Office Suite skills

Knowledge of the real estate industry and business model, preferred

Knowledge of Salesforce, Workday and budgeting software, preferred

Ability to plan, organize, and manage processes

Knowledge of HR practices, including recruitment, interviewing, hiring, employee relations, and staff development

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

Note: This position requires compliance with our COVID related protocols, which may also include client-specific requirements. This might include, but is not limited to, either providing documentation of full vaccination as per CDC guidelines or agreeing to regular COVID testing.