Description

As a rapidly growing global provider of IT solutions, we've expanded from Seattle to Sydney and beyond - with reach in over 80 countries around the world. Today's top brands count on Zones and our world-class partners - Microsoft, Apple, Cisco, Dell, Lenovo, and more - to transform their enterprises. To support this transformation, Zones offers products and services across four Solution Environments: Workplace Modernization, Network Optimization, Data Center Transformation, and Security Fortification.

Zones nfrastructure, the Services Company of Zones, is a collaborative team of more than 700 technology architects, engineers, technicians, and specialists that designs, builds, and operates IT solutions. Our focus on insight, execution, and results has helped us become the First Choice for ITTM for many of today's top brands.

At Zones, work is more than a job - it's an exciting career immersed in an inventive, collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

The role: Cisco/NEC Voice Technician

As a Telecomm Technician, you will work with NEC and Cisco centric hardware and peripherals at client locations.

Provide consultation, design, installation, support, configuration/programming, MAC, update/upgrade, maintenance, troubleshooting and repair of voice and Fax network and system components, peripherals, and software.

Provide peripheral support of ancillary telephony systems, including but not limited to Call Accounting, Call Recording, ACD.

VoIP conversion, discovery, implementation and testing.

Responsibilities:

• Familiar with Telephony components and architecture
• Ability to identify and terminate phone lines
• Expert understanding of VoIP concepts
• Ability to install and test phone equipment
• Moderate Understating of Network components and architecture
• Ability to work in NOC to identify and troubleshoot voice and Fax related issues
• Excellent customer service/teamwork skill
• Ability to read and understand blueprints
• Ability to perform site surveys
• Candidate must provide basic hand/telecommunications tools (7/16 nut driver or socket set, telecom snips, pliers, screwdrivers, etc.)

Requirements:

• Experience with Cisco Call Manager and NEC centric hardware and peripherals
• Familiarity with programming and operation of call accounting systems
• Experience working with sizeable customers >10,000 lines
• Experience with all telco interfaces: analog, digital, SIP, PRI
• Experience with voice recording systems
• Experience in the Data and Voice industry, especially in Cisco Call Manager and NEC support and implementations
• Troubleshooting voice issues, and escalate as necessary
• NEC certifications SV8500, SV9500, UM8700, MA4000Global Navigator, Call Center
• Cisco CCNA Collaboration
• Valid Driver's License and ability to operate a vehicle

At least three (3) years of experience with the below technology

• Cisco VG gateways
• NEC SV8500 & SV8100
• VPI VoicePoint
• GNAV
• UM8700
• MA4000
• Cisco Call Manager and Unity
• Unity
• Enghouse Interactive Call Center
• Valcom paging
• RightFax

Zones nfrastructure offers a comprehensive Benefits package

While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job - it's an exciting career immersed in an inventive, collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!