PURPOSE: This position provides high-level administrative support to the HR leadership team and embodies the culture of Mall of America.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist team members with HR/MOA questions.
• Plans and coordinates all administrative activities for the HR leadership team.
• Full reception duties. Including check-in, reschedules and coordination of appointments.
• Tracks all new hires processes including new team member orientation.
• Handles day to day correspondence for the office including rejection e-mails, adverse decision letters, and positive drug test letters.
• Answers questions from applicants by phone, in person, or by e-mail in a professional and courteous manner.
• Ensures new hire paperwork and identification is compliant.
• Ensures completion of offer packets and new employee guidebooks in a timely manner
• Accepts appropriate documentation to complete section 2 of the eI-9 form and boards all new hires in the applicant tracking system.
• Responsible for processing changes in HRIS system such as but not limited to terminations, transfers, pay changes.
• Responsible for the organization of electronic file scanning by creating, scanning and maintaining all MOA team member documents.
• Submit HR invoices in Nexus for payment.
• Replenishes supplies from stockroom on an as needed basis.

• Reset passwords for employee self-service website and assist employees with using the site.

• Manage and track referral programs.
• Maintain job description spreadsheet and job description electronic filing.
• Manage MetroPass program by entering team member deductions, submit lost requests and distribute temporary and replacement passes.
• Manage and track tuition reimbursement program.
• Order flowers for funerals and team members who are ill.
• Complete internal and external employment verifications.
• Creates presentation decks using PowerPoint as assigned
• Complete adhoc projects as assigned.
• Check system benefit enrollments and complete reminder calls for new hires, rehires, ACA for Mall of America (and AD right now).
• Complete auditing of benefit billing reports for medical, dental, vision and life insurance.

• Perform other duties and projects as assigned.
• Regular, reliable and consistent attendance.

PREFERRED SKILLS, KNOWLEDGE AND ABILITIES:

• High School Diploma or equivalent.
• 3+ years' previous experience in an administrative or HR position.

• Strong organizational skills, must be accurate and detailed oriented.
• Ability to work in a fast-paced environment.
• Strong knowledge of Microsoft Office, primarily Outlook, Word, Excel and PowerPoint.
• Proficient in HRIS operating system (ADP, Workday, UKG).
• Excellent interpersonal, communication and multi-tasking skills.
• Ability to adhere to and meet deadlines.
• Strong interpersonal (verbal and written) communication skills.
• Excellent team player and provide positive guest experience.
• Ability to work with sensitive information and maintain confidentiality.
• Ability to speak effectively in one-on-one and group situations.

PHYSICAL JOB REQUIREMENTS:

• Sitting-Frequently
• Stand and move-Occasionally
• Perform repetitive motion (using keyboard)-Frequently
• Kneel and bend-Infrequently
• Reach at or above shoulder level-Infrequently
• Reach at or below shoulder level-Infrequently
• Lifting/carry up to 10 pounds-Infrequently
• Lift/Carry up to 30 pounds-Infrequently
• Stoop/Squat-Infrequently
• Handle larger items such as boxes or packages-Infrequently