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Customer Fulfillment Manager
Neenah, WI
Job Description
Job Summary
A Customer Fulfillment Manager is responsible for facilitating on time and complete order fulfillment to meet customer requirements. This position will troubleshoot sales orders, enhance processes, ensure compliance to all company and business policies, and ensure appropriate order flow. This position will interact cross functionally with all elements of our product delivery team.
Essential Functions
Job duties may change over time and additional job functions may become essential. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Provide clear & detailed order management communication to all affected stakeholders across the life cycle of the order.
- Problem solve delivery issues and track orders to delivery.
- Focus on customer parts fulfillment through order cycle; working proactively, accurately, and effectively to resolve customer issues.
- Communicate effectively to process orders, address customer requests, and resolve issues.
- Interface with internal customers daily to meet fulfillment needs for orders; enhance and maintain internal customer relationships through periodic touchpoints.
- Act as the voice of the customer for escalations relating to orders and parts delivery.
- Enhance existing processes and improve operational efficiency, consistency, and compliance in support of the organization’s financial and business objectives using action plans and business tools to motivate and excel.
- Act as liaison between Sales, Procurement, Operations and Value Stream Manager functions to ensure exceptional customer service; drive fulfillment processes across cross-functional teams to support customer delivery expectations.
- Utilize tools and present metrics to understand focus areas of continuous process improvement and to meet KPI targets.
Expected Areas of Competence (KSAs)
- Excellent Customer Service skills.
- Must be extremely organized and detail oriented. Able to adapt quickly to changing priorities with a high degree of professionalism, diplomacy, discretion and judgment.
- Must be highly motivated, self-starter willing to meet strict deadlines and time constraints.
- Must be able to work independently with little or no supervision.
- Effective collaborator able to thrive in a team environment.
- Must demonstrate quick learning ability.
- Must have excellent written/ verbal communication skills.
- Must have solid proven problem-solving techniques.
This position description is intended to cover the most significant, ongoing job functions and competency areas. Successful performance in the role will require performing satisfactorily other duties as assigned.
Education and Experience Requirements
- Bachelor’s degree in Business or Supply Chain, or at least 5 years’ experience in Supply Chain, Manufacturing, and/or Parts Fulfillment required.
- Green Belt or equivalent quality certification preferred.
- Effective project management skills and team leadership skills required.
Physical Requirements
Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
The worker must be able to access, analyze and otherwise work with, enter information stored in or obtained through the company's computer system, and to communicate effectively with co-workers and third parties who have business dealings with the Company's operations.
Travel Requirements
Little to no travel is anticipated with this position
Candidates for positions with NEI, Neenah Foundry Company and its subsidiaries must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. All offers of employment will be conditioned upon successful completion of a post-offer, pre-hire background check and drug screen. Visa sponsorship is not available for this position.
NEI, including Neenah Foundry Company and its subsidiaries, is an Equal Opportunity Employer
committed to a culturally diverse workforce.
EEO/AAP/Minorities/Females/Individuals with Disabilities/Veterans
NEI is an equal opportunity employer and applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, veteran status, disability status, or national origin.
Job Summary
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
2+ years
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