Your Path Begins Here

At Renaissance Hotels, inspiration comes from the unexpected. Embrace spontaneity and discovery, and celebrate connection with the destination. Join a welcoming and motivated team of Ambassadors who embody the spirit and style of the local neighborhood.

Renaissance Milwaukee West, a premium distinctive hotel is seeking an energized and curious minded Rooms Operations Manager, with a passion to serve others!

The hotel is managed by Concord Hospitality Enterprises, one of the most respected franchisees in the industry. At Concord, we strive to create a culture that allows us to attract and retain the best people in the industry. It's that culture that has built the outstanding team and has made us the successful company we are today.

Here are some of the great benefits of working with us:

• Competitive Pay
• Generous Paid Time Off
• Comprehensive health, vision, and dental insurance with multiple plan choices to best fit your needs
• 401(k) with company contribution - free money!
• Access to a variety of discounted programs including deeply discounted hotel room stays, hospitality discount programs, and Verizon wireless discounts
• Group Life Insurance (provided by the company)
• Voluntary Short-Term and Long-Term Disability Programs
• Personal and professional developmental opportunities: Classroom training, online Learning Management System training, Educational Assistance and tuition savings programs

Role Summary:

• Responsible for overseeing operations under the Rooms Division, in collaboration with the Front Office Manager and the Director of Style (Housekeeping).

Responsibilities:

• Act as a liaison to the Front Desk and Style (Housekeeping) Department, assisting in overseeing daily operations and associate performance.

• Provide ongoing job-specific training to associates; and assist the Front Office Manager and Director of Style with evaluating associate performance as needed.

• Provide the highest quality of service to the guest at all times.

• Assist in fulfilling special guest requests as well resolving guest complaints.

• Assist in developing, implementing, and maintaining checklists and operating procedures.

• Assist in systems implementation and related training.

• Act as Manager on Duty, as needed.

• Assist with scheduling, lobby duties, opening and closing responsibilities as requested by supervisor.

• Complete duties of various positions within the Rooms Division, as needed (for instance, working as a guest reception agent or stylist/housekeeper).

• Work closely with Front Office Manager and Director of Style in leading daily priorities and executing to company and brand standards.

• Other duties as required.

Desired Skills and Experience:

• Supervisory experience in a full service hotel preferred.
• Flexible availability is required (including weekends).

Compensation:

• The annual starting salary for this position is $46,000, depending on experience.

Why Concord?

Concord's foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We hire the best associates in the market and thus provide a great working environment for all. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.