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Customer Support
La Crosse, WI
Job Description
WANTED: Happy People! Do you desire a fast-paced, casual work environment that is driven by peers who thrive on innovative thinking? This is your opportunity to make a big difference in the overall success of a small company (30 employees) by meeting and exceeding the needs and expectations of our customers.Your mission will be to help clients master the features and benefits of a cloud-based customer relationship management (CRM) software specifically for Remodelers, Contractors, and Home Improvement Pros. Your efforts will ultimately help our clients get more organized and automated so they can grow sales while working less than ever before.Now for all the details... You: You will work with a personable team of customer service specialist supporting our flagship Software-as-a-Service product. You will interact with customers to train, coach, troubleshoot and resolve questions over the phone, by email and online chat or by using remote computer access software from within a comfortable, energetic and collaborative environment (super relaxed office setting).In this thought-provoking support role, you will respond timely and efficiently to various software questions including how-to's, data entry and general functionality inquiries from our national customer base. The ideal candidate will be able to quickly decipher the customer's needs, come up with the best solution, and then clearly communicate that solution to the customer.Responsibilities: Excellent communication skills A 'Go Above and Beyond' customer focus attitude Strong organizational skills Capable of multitasking Passion for trouble-shooting challenges Patience to work with users at many technological levels Ability to prioritize, problem-solve and meet deadlines Knowledge of MS Office products (Word, Excel, Outlook) Preferred experience in a customer service or similar position The following experience and skills will boost your success in this high-energy role... 2+ years managing a portfolio of accounts, preferred (SaaS account management a plus) Organized, detail-oriented individual capable of meeting short-deadline goals on a daily basis Ability to prioritize the most important activities daily in order to maximize time spent on each account Strong written and oral communication skills A team player who performs well independently Ability to multitask, take direction and execute with precision Must be a confident, adaptable self-starter who thrives in an empowered, fast-paced environment Us: Since 1996, MarketSharp has offered the most innovative marketing and management system for the home improvement industry on the market. MarketSharp is part of the EverCommerce portfolio of brands. Our passion is to help our clients get organized and automated so they can grow sales while working less than ever before! We're building a platform that supports over 4,000 home improvement companies across the U.S. and Canada; 4 2.8% of Qualified Remodeler Magazine's Top 500 Remodelers use MarketSharp! EverCommerce is bringing together best-of-breed commerce solutions in the service sector, forming one service commerce platform that improves go-to-market strategy for technology companies and simplifies the software-buying process for business owners. Our ecosystem enables companies to thrive in an environment of shared knowledge and resources with significant cost savings. Where: You'll be conveniently providing customer support in downtown La Crosse, WI with FREE assigned parking. Our collaborative office space is filled with high-energy, talented professionals who are passionate about their work and enjoy each other's company. Please note that our teams are working remotely for the foreseeable future in response to the COVID-19 pandemic, so you will need a reliable internet connection and quiet workspace available before we return to the office. Compensation, Benefits and Perks: Competitive compensation package Robust health and wellness benefits 401k with match Gym stipend Start with 17 days of PTO, 8 standard holidays, 2 floating holidays, and a paid volunteer day We are looking for smart, innovative leaders to join our team and help fuel our growth! Please note that you must be able to work in the U.S. without sponsorship in order to be eligible for employment for this role.MarketSharp and EverCommerce is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!Apply for This Job
Job Summary
Company
Evercommerce
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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