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Solutions Analyst-Customer Care, Contact Center, Telephony
Beaver Dam, WI
Job Description
**Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!****Job Title:**Solutions Analyst-Customer Care, Contact Center, Telephony**Cost Center:**113010 IS-Business Mgmt**Scheduled Weekly Hours:**40**Employee Type:**Regular**Work Shift:**Mon-Fri; 8:00 am - 5:00 pm (United States of America)**Job Description:****JOB SUMMARY**This Solutions Analyst will have primary focus on **customer care, contact center, and telephony solutions** and will collaborate with IS and Marshfield Clinic Health System (MCHS) business areas to ensure the successful implementation, optimization, maintenance and support of relevant applications and solutions needed to support the MCHS strategic and business imperatives. This individual will work directly with leaders and end-users and become deeply immersed and knowledgeable about core business functions, processes and workflows associated with MCHS lines of business and their contact center, customer care and contact center needs. The Solutions Analyst will communicate the current and potential capabilities of IT solutions and services, and work directly with Voice Engineers to ensuring proper workflow and configuration of the technology are reliable, effective and efficient **(to include Cisco** **, Calabrio, IVR etc...)**Primary work location, at this time, is from a personal home-office due to COVID pandemic, while travel to hospitals/centers may be needed.**JOB QUALIFICATIONS****EDUCATION/EXPERIENCE**_For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation._**Minimum Required:**+ Bachelors degree in Computer Science, Business, Healthcare, Engineering, or related field, and one year in Solutions/Systems/Business Analyst role or related operational position.+ Associates degree in Computer Science, Business, Healthcare, Engineering, or related field, and three years in Solutions/Systems/Business Analyst role or related operational position.**Preferred/Optional:** Three years in Solutions/Systems/Business Analyst role or related operational position. **Customer Care, Contact Call center, telephony solutions.****CERTIFICATIONS/LICENSES**_The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position._**Minimum Required:** None**Preferred/Optional:** None**Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare. Successful applicants will listen, serve and put the needs of patients and customers first.****Exclusion From Federal Programs: Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid. This is a condition of employment. Employee must immediately notify his/her manager or the Health Systems Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program.****Marshfield Clinic Health System is an Equal** **Opportunity/Affirmative** **Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.**Become a member of the Marshfield Clinic Health System and discover one of the most challenging and rewarding opportunities of your career. We bring together research, education, a childrens hospital, primary care and numerous subspecialties to deliver outstanding health care at the highest level. All at a mid-sized health system right here in Wisconsin the heart of the United States.We want great people just like you to join our team. Collaborate with colleagues who care about you and your patients or play a supporting role in this growing organization. And, work in a place you can hear yourself think, within a team that supports you and challenges you to grow.Its not complicated. Its the next step in a successful career.
Job Summary
Company
Marshfield Clinic
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
Open
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