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Applications Manager
Neenah, WI
Job Description
Job Summary
The Applications Manager must be a self-motivated person who enjoys working in a fast paced environment, is not afraid of change, and is tenacious enough to take challenges to successful conclusion. The ideal candidate will be responsible for maintenance and support of software applications used by the shop floor both existing and future. This includes but is not limited to Kronos, ETQ Reliance, VKS, Qlikview, & Upkeep.
Essential Functions
-
- Application configuration
- Monitor for system upgrades and make recommendations
- Perform testing of service releases/upgrades
- Lead a team of testers as needed for patches and upgrades
- Answer service desk tickets, brings issues to resolution
- Work with vendors for support issues
- Establish best practices through the entire technical support process
- Configure and test application hardware (clocks, tablets, etc)
- Perform change requests
- Policy, procedure, and best practice documentation
- Development of training materials
- Attend training opportunities for applications
- Work with all aspects of the IT department to test and deploy applications
- Project management
Expected Areas of Competence (KSAs)
-
- Shop floor understanding of how applications are used
- Ability to study and learn new software features
- Business acumen
- Honesty and integrity a must
- Effective communicator from shop floor to executive leadership team
- Ability to problem solve within ambiguous, flexing, requirements
Education and Experience Requirements
- Associate’s Degree preferred
- 5+ years’ experience in manufacturing setting is preferred
- The role is considered the expert in the field and must have intimate knowledge of customer processes and applications
- Experience with manufacturing processes
- Six Sigma training is preferred
- Must be willing to take courses for all supported applications
Physical Requirements
Must be able to access every location in both office and plant spaces. Must be able to shadow shop floor employees job duties to provide application support and training. Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
The worker must be able to access, analyze and otherwise work with, enter information stored in or obtained through the company's computer system, and to communicate effectively with co-workers and third parties who have business dealings with the Company's operations.
Core work hours are 7:30am to 4:30pm Monday through Friday – Extra time as required to implement programs, provide emergency support, and perform general system maintenance. Use of a keyboard and mouse at least 80% of the day is necessary.
Travel Requirements
Up to 10% travel may be required to other NEI sites.
Candidates for positions with NEI, Neenah Foundry Company and its subsidiaries must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. All offers of employment will be conditioned upon successful completion of a post-offer, pre-hire background check and drug screen. Visa sponsorship is not available for this position.
NEI, including Neenah Foundry Company and its subsidiaries, is an Equal Opportunity Employer
committed to a culturally diverse workforce.
EEO/AAP/Minorities/Females/Individuals with Disabilities/Veterans
NEI is an equal opportunity employer and applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, veteran status, disability status, or national origin.
Job Summary
Employment Term and Type
Regular, Full Time
Required Education
Associate Degree
Required Experience
5+ years
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