Job Summary

• Analyze current credit data, financial statements (if available) and market requirements as defined by sales, and determine the degree of risk involved in extending credit to new and exisitng customers.
• Identify and resolve all customer questions and/or issues within twenty-four hours of customer inquiry
• Coordinate with the Neenah Foundry Yards and Sales to credit review new customer accounts
• Work closely with Sales and Customer Service to assure customer accounts are properly managed and risk is identified
• Manage Credit Card transactions when required
• Perform collection activities on open accounts to assure customer contact within twenty (20) days of invoice due date.
• Manage all job accounting activity on specifically defined customer accounts.
• Provide innovative means to reduce DSO and increase sales
• Initiate and develop positive relationships with Neenah Foundry customers, sales, customer service and yards
• Perform routine collection work on assigned open construction accounts
• Coordinate with Assistant Credit Manager relative to all lien and bond activity on assigned customer accounts to assure company is adequately protected from potential loss
• Review orders in order to approve credit to customers.  this includes but is not limited to:
  • DNBi reports

• Trade and bank references 
• Review of past history
• PACER review
• Customer web site

• When open account terms are not justified, suggest alternative means to close the sale and coordinate with the manager of credit and collections, such as:

• Joint Check
• Progress Payments
• Cash in Advance
• Security Filings
• Bank Guarantee

• Manage customer inquiries and problem resolution on pricing, delivery, shipments, and tax questions.  If support outside the Credit Department is required, submit the inquiry to the billing or sales departments and follow up on resolution in a timely fashion
• Recommend third party collection action after internal collection efforts are exhausted including working with collection agencies and attorneys
• Approve credit card transactions when requested
• Maintain electronic credit files

• Strong math skills required
• Attention to detail  and organizational skills required
• Superior interpersonal communication and telephone skills
• Strong analytical thinking and dispute resolution skills
• Ability to work autonomously
• Must be PC literate and have strong Microsoft Excel and Word ability

• High school diploma required. Associate’s or Bachelor’s degree in business, accounting or finance preferred.
• NACM and/or WCA certification preferred.  If not certified, be willing to initiate certification process within one (1) year from date of hire. 
• Prior Credit and Collection, lien and bond filing experience preferred.