Summary

Under the direction of the HR Generalist/Operations Manager, the TSA Enrollment Agent/Operations Support Specialist is responsible for administrative support, front desk operations and TSA enrollments.

Essential Duties and Responsibilities:

Front Desk:

• Greeting and directing clients and guests in a professional and consistent manner.
• Understand and communicate programs, enrollment and eligibility process.
• Conduct Initial program intake and assessment scheduling.
• Accurate Data Entry into the ETO database, Excel spreadsheet and the use of MS Word.
• Helping with special projects as assigned.
• Perform clerical and office functions such as, but not limited to answering multiple phones and directing a wide variety of callers in an accurate and professional manner.
• Maintain confidentiality of all agency files/records, business lists, and contractual agreements.
• Represent WRTP and BIG STEP, members, and partners in a professional manner at all times.

TSA Enrollment Agent:

• Provide enrollment services to clients for TSA Pre-check, TWIC, and HAZMAT programs (additional information can be found at https://universalenroll.dhs.gov/).
• Obtain successful customer fingerprint images and capture biometric information to meet or exceed program standards.
• Verify customer identity and scan required documents into database system.
• Perform basic maintenance and troubleshooting issues with fingerprinting equipment, including computer hardware and software.
• Adhere to all company and departmental employment policies regarding security and confidentiality.
• Perform administrative duties such as time keeping, daily activity reports, card inventory, equipment inventory, and requisitioning supplies.
• Other duties as appropriate.
• This job description provides a general but not comprehensive list of the essential responsibilities and qualifications required. It does not represent a contract of employment. WRTP/BIG STEP reserves the right to change the job description and/or posting.

Requirements

Qualifications:

• Must be at least eighteen (18) years old.
• Must be a U.S. Citizen without dual citizenship.
• Minimum of High School diploma or equivalent required.
• 1-3 years prior customer service preferred,
• Strong oral and written communication required including must have strong telephone and in-person communication skills and ability to maintain a professional manner at all times.
• Organizational skills and ability to multi task is required. Solid knowledge of MS Word for Windows, Excel, Outlook, and experience using a database required.
• Ability to articulate program material/information to a wide variety of internal and external audiences.
• Bilingual (Spanish) is a plus.
• This position requires the ability to regularly sit and write at a computer, stand and lift less than 20 pounds to stock office supplies, frequently move from room to room to accommodate guests, use a telephone and use a computer equipment to generate input and output and transmit data.
• All contractors seeking to commence work on a Transportation Security Administration (TSA) contract will be required to obtain a favorable pre-appointment determination as part of the Enter-On-Duty (EOD) process. The pre-appointment determination is based on criminal history records checks (including FBI fingerprint submissions); credit checks; and a review of required security forms (SF-85 Questionnaire for Non-Sensitive Positions or SF-85P - Questionnaire for Public Trust Positions). TSA is very serious about the reliability and trustworthiness of individuals hired into the Agency as either a federal employee or TSA contractor. Visit https://www.tsa.gov/for-industry/twic for eligibility requirements.

WRTP/BIG STEP is an equal opportunity/ADA employer. All federal, state and local and other fair employment standards including EEO and ADA requirements in race, gender, gender identification, religion, national origin, disability, political affiliation, veteran status, veterans or disabled veterans status as found in 41CFR 60-1.4, 60-250.4 and 60-741.4 are herein incorporated by reference. Reasonable accommodations requested by qualified individuals with disabilities will be made in accordance with the Americans with Disabilities Act (ADA) of 1990. WRTP/BIG STEP encourages applications from all of the above referenced protected and unprotected status groups.

Benefits

Start Date: IMMEDIATE
Position Description: Full-Time Non-Exempt, Represented

Pay Range: $16.00 per hour
Hours: Full-Time. M-TH 8 AM - 5 PM, F 8 AM - 2PM

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability