Assists the pharmacist(s) by performing a variety of distribution, technical and clerical duties. Acts as a resource to other pharmacy technicians and service clerks.

Acts as a resource for pharmacy technicians and service clerks on all job duties in accordance with performance standards.

Assists department leadership in staff training, orientation and technical guidance as needed.

Services pharmacy customers including: obtaining and recording initial demographic and other required information, data entry of required information into the pharmacy system for record keeping, insurance verification and label generation purposes, and cashiering.

Under the supervision of the pharmacist, prepares appropriate medication. This includes selecting product, counting or reconstituting and packaging of product.

Supports Medication Therapy Management (MTM) services, including submission of claims to payers of MTM services, completing MTM documentation forms, interviewing patients and documenting their medication and health histories and other information in preparation for an in-person comprehensive medication reviews (CMRs).

Provides support tasks specific to MTM services, including identifying patients eligible for services, flagging prescriptions for potential intervention by the pharmacist, printing information for pharmacist interventions, and placing calls to patients for pharmacist consultation. Explains to patients MTM services and schedules patients for CMRs.

Performs limited insurance and third party billing functions including: data entry of customer demographics and third-party information, obtaining prior authorizations from appropriate third-party carriers, maintaining files of prior authorization, investigating and correcting errors in submission to third parties and handling private insurance, workers compensation, and third-party insurance coverage and prescription-related issues.

Performs any of the following clerical duties to ensure efficient operations depending upon the needs of the pharmacy: inventory control including ordering and stocking, preparing medications for delivery or mailing, prescription, bank and post office deliveries, prescription billing for physicians, general housekeeping and display set up.

We pride ourselves on taking care of our people. And not just our patients—we mean you, too. We help each other live well. When you work at Aurora, you get the chance to work with a dedicated team that’s as passionate about the work as you are. Here, you’ll find limitless opportunities for ongoing learning, career advancement, competitive compensation and a stable work environment. But more than that, you have the opportunity to change lives—including your own.

Diversity and inclusion matters at Aurora. We celebrate our differences and nurture an environment where everyone feels included. We know that when we reflect the communities we serve, when we embrace differences and bring our whole selves to work every day, we are working as one to build a healthier tomorrow for everyone. Aurora supports a safe, healthy and drug-free work environment through criminal background checks and pre-employment drug testing. We maintain a smoke-free environment at all our locations. We are an equal opportunity employer.