Material Handling, Cleaning & Security Technical Product Support Specialist

Company Information

Grainger is a global leading broad line supplier of facilities maintenance products serving businesses and institutions. Our 18,000 employees are driven to serve customers and the community in exceptional ways focusing on delivering the highest level of service. The Grainger team works closely with customers to better understand their challenges and provide cost-saving solutions. Grainger's employees serve customers more than 115,000 times every day through multiple channels. As part of a high-performing team, you'll be able to develop your talents, and make a difference. Grainger is a Fortune 500 company and a perennial member of Fortune magazine's Most Admired Companies list.

Position Description

Grainger is currently seeking a Technical Product Support Specialist for our Material Handling, Cleaning & Security product team.

We are seeking a service professional who has professional knowledge and experience. The ideal skill set is often found in those who have extensive experience selecting, maintaining or troubleshooting equipment and applications in a number of the following areas.

• Manufacturing, Warehousing, Facility Maintenance
• CCTV systems, Fire Alarm control systems, Intercom/PA systems
• Security door hardware, Locks and Keyless access systems
• Paint and industrial coatings
• Field service technician

You will utilize your exceptional communication skills, technical knowledge and company provided resources to assist our customers in the areas of pre-sales selection, post-sales support, application and troubleshooting assistance for a broad range of Grainger products. Your customer base will include external customers such as end users, maintenance technicians and contractors as well as internal customers including parts & sourcing specialists, sales and branch personnel.

Major Responsibilities

• Provide world-class technical product support in product application, selection and troubleshooting via telephone while utilizing computer resources.
• Utilize industry-related experience, formal vendor training and on-the-job learning opportunities to achieve and maintain a high level of technical expertise on the products Grainger sells.
• Capture and channel information to provide product teams / suppliers feedback about products based on interaction with customers and field personnel.
• Foster an environment of teamwork and open communication by sharing information, learning from and teaching others, following established processes and recognizing exceptional performance.
  

Position Requirements

• Must have 7 years combined hands-on field experience in the application, installation, maintenance, troubleshooting & repair of material handling, cleaning and security products, systems and equipment.
• Proven customer service skills, with the ability to maintain strong external and internal customer relationships by identifying and anticipating their needs, then meeting / exceeding their requirements and expectations.
• Excellent organizational and communication skills.
• Must be able to effectively navigate web sites, conduct web searches, and be proficient with Windows Operating System, MS Office applications including Outlook, Word and Excel.
• Adhere to published schedule to provide phone support when customer need is greatest.
• Occasional evenings, Saturdays, or overnight travel may be necessary for product training.

Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status.