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Epic Service Analyst
Menomonee Falls, WI
Job Description
Epic Service Analyst
| This position is responsible for helping end-users who are having any computer software problem for Epic Systems. This position may also have responsibility for responding to questions regarding the functionality performance and availability of business applications running on the hospitals network. Will work closely with Manager to ensure that the Help Desk function delivers at a service level consistent with the expectations of the hospitals end-users. Works with other IS department staff to ensure proper communication of information that may directly or indirectly impact the users of the various information systems. Works closely and professionally with Help Desk team members and Clinical Informatics team members to promote teamwork and accountability. Other duties as assigned. Performs application support activities within assigned application groups. Includes support of new enhanced and existing applications. Investigates application problem resolution by working with a diverse group of system users and analysts. Monitor application issues as they arise investigate solutions and present recommendations to leadership. Answers telephone in professional manner and records all customer requests for problem resolution or information within the problem tracking system. Problems include but are not limited to issues with business/clinical applications. Isolates the problem and determines cause and the action steps necessary to resolve the problem in the most effective manner. Performs corrective procedures to resolve the problem. Works closely with the other departmental support staff to maintain or reach high levels of customer satisfaction. Routes accurate and detailed descriptions of unresolved problems to appropriate support staff in a timely manner. Analyze data report and identify trends issues and opportunities to improve overall user experience. Works with IT staff to coordinate the transition from implementation to production and application support. Configure approved application settings and provide go-live support. Create and maintain troubleshooting guides and support documentation for the specific assigned application(s). Support standardization of documentation and the integration of applicable standards and procedures. Participates in on-going maintenance and projects as assigned. |
| Clarity and discipline in communication skills; written and verbal. Strong organizational multi-tasking and time management skills - Required Experience with healthcare business processes and associated applications/software - Highly desired Knowledge of computer/network principles acquired through completion of a Associate degree in relevant field or combination of education and exp. - Required |
| Clarity and discipline in communication skills; written and verbal. Strong organizational multi-tasking and time management skills - Required Experience with healthcare business processes and associated applications/software - Highly desired Knowledge of computer/network principles acquired through completion of a Associate degree in relevant field or combination of education and exp. - Required |
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Associate Degree
Required Experience
Open
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