Position is responsible for all aspects of client claims servicing and acts as a liaison between the insurance company and the Johnson Insurance client by advocating on their behalf during high level and challenging claim situations. Acts as a business partner to all Johnson Insurance and Johnson Financial Group associates.

Key Responsibilities

• Responsible for coverage analysis, when claims are reported to ensure any potential problems are identified and communicated timely.
• Deliver client services including education around claims and risk reduction with or without the producer.
• Monitor a large and/or complex claims and provide updates as appropriate to clients and producers until claim is closed.
• Responsible for handling all levels of correspondence.
• Maintain existing electronic files, respond to telephone, email or fax inquiries from both clients and companies.
• Educate business partners and clients in linking WC claims severity & frequency to cost.
• Work as a team with other insurance service associates.
• Follows agency workflows and procedures. Utilizes agency management system.
• Keeps current on carriers, product knowledge and trends in the marketplace.
• Alert management of potential Errors & Omissions immediately upon discovery.

Required Experience

• High school diploma or equivalent required.
• Prior experience in commercial insurance client service or related field, as well as coverage knowledge is highly desired.
• Ability to stay abreast of emerging technology essential.
• Ability to work in a fast-paced environment with ever-changing priorities.
• PC proficiency in a windows environment required, including Word and Excel.
• Proficiency in keyboarding.
• Professional communication both verbally and written.
• Familiarity with the Applied Agency System with Epic a plus.
• Designation a plus – CPCU, RPLU, CIC, AAI, CISR or ACSR

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities