Are you passionate about lean processes and simplifying work? Is the opportunity to contribute toward Amazon's ability to scale operations inspiring? We are looking for skilled process engineers with the ability to deep dive, invent and simplify and who have a high degree of ownership.

Our Business
Selling Partner Support serves Amazon's third-party sellers, one of the fastest growing businesses inside Amazon with over a million merchants, vendors and brand owners selling on Amazon's international marketplace. Amazon Selling Partner is the organization that drives the solutions to ensure sellers are successful; we build the communication tools that sellers use to receive help and drive cross-functional initiatives to improve their overall experience. We are changing the world of seller engagement.

Our Impact
The result of our work is seen in the growth of the Amazon business. We've have a direct impact on Amazon's success in attracting and retaining third party sellers. Our work with sellers is paramount to Amazon's ability to continue to offer customers the largest product selection at the lowest price. Selling Partner Support is looking for customer obsessed individuals who are committed to solving complex challenges that accompany growth and scale.

Your Role
As an Amazon Customer Excellence System (ACES) Process Engineer, you will be responsible for analyzing market trends and operational processes to design, develop, validate and continuously improve high quality self-service software products called Paragon workflows. In this role you will partner with the greater WW Selling Partner Support organization to understand their business models and generate technical requirements supported by program technology. This role requires you to work cross-functionally on medium to large scale projects while having dotted lines to various program stakeholders. In addition, you will develop ownership of the process engineering product development process to improve program agility and scale.

Summary of Responsibilities:

• Engage with program and business stakeholders to document requirements, create functional specifications and generate process maps (BPMN)
• Design, develop, validate and improve Amazon Selling Partner self-service software products (Paragon Workflows)
• Become a subject matter expert on Amazon's internal web application and workflow engine to develop Paragon Workflows
• Engage with software development teams to understand and guide evolving program technology
• Author customer facing content in various markup languages (Markdown, HTML, CSS)
• Understand and leverage Amazon Selling Partner technology and services
• Deep dive technical product or operational issues to propose and implement simple and effective solutions

Amazon.com is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.