Assist the Collections Department by obtaining payments for outstanding invoices via telephone calls, emails and regular mail. Process credit card charges and refunds; call on declined credit, expired and fraudulent credit cards. Assist the Credit Department, Accounts Receivable Department, and Accounts Receivable Interns as needed in all areas including special projects in a professional work environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Demonstrate the eight core principles that guide every 4imprint teammate on a daily basis: Honesty, Curiosity, Collaboration, Flexibility, Accountability, Empathy, Positive Attitude, Humility.
Assist with both Collection and Credit duties.
Assist with Collection Calls and responsibilities.
Assist with Credit Calls and responsibilities.
Back up for placement of collection accounts with external agencies.
Prepare Refund Check Register
Clear up outstanding un-cashed refund checks.
Analyze and determine open account limits using Dunn and Bradstreet and Equifax information along with credit references.
Responsible for Accounting Claims Email Bin.
Back up for follow-up on calls for declined credit cards as needed.
Back up for processing Credit Card Charges and Refunds as needed.
Accounts Receivable Back Up Processor
Back up for Credit Applications and processing the Accounts Receivable Email Bin.
Back up for reviewing and processing customer purchase orders.
Change and Correct Customer Invoice Addresses
Process Bankruptcy paperwork as needed
Process Daily Reconciliations of all credit card transactions
Create, document, and maintain all applicable job procedures.
KEY COMPETENCIES:
Excellent communication skills.
Ability to perform several tasks efficiently and accurately.
Ability to work in a team environment.
Excellent organizational and follow-up skills with attention to detail.
Adaptable to change.
Ability to work well under pressure.
Ability to multi-task and prioritize work accordingly.
Exceptionally Organized
Self Motivated
Goal Orientated
Big Picture perspective
Quick and Accurate Typist
EDUCATION/SKILLS/EXPERIENCE:
High school diploma or equivalent
Prior Collections or Credit experience a plus.
Customer Service experience a plus.
Basic knowledge of accounting terminology.
Excel, Microsoft Word, and Windows proficiency.
4imprint has a drug-free policy.
Equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Equal opportunity/affirmative action employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.