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Customer Sales/Service Representative-Customer Service
| Company: | Kalmbach Publishing Co. Company Profile | Current Opportunities (2) |
| Job Location(s): | Brookfield, Waukesha |
| Special Notes/Instructions: | Interested candidates should send a resume and cover letter, which MUST INCLUDE SALARY REQUIREMENTS to: Kalmbach Publishing Co. Attn: Human Resources Dept MJS-CSS-1 21027 Crossroads Circle P.O. Box 1612 Waukesha WI 53187-1612 FAX: (262) 796-0739 hr@kalmbach.com |
| Employment Term: | Regular |
| Employment Type | Full Time |
| Start Date: | ASAP |
| Starting Salary Range: | Not Provided |
| Salary/Benefit Notes: | We offer a convenient location and excellent benefits! |
| Required Education: | High School or Equivalent |
| Required Experience: | 2 to 3 years |
| Related Categories: | Customer Service - Call Center |
Position Description
JOB QUALIFICATIONS - CANDIDATES MUST HAVE:
¦ 2-3 years prior call center experience including cross selling.
¦ Excellent written and verbal communication skills.
¦ Detail oriented and highly organized with ability to multi task and solve problems in a fast paced environment.
¦ Handle all customer interactions in a professional manner.
¦ A passion for serving customers and a strong customer focused mindset.
¦ Be available to work Monday through Friday, 8:30 a.m. to 4:30 p.m. Staff meetings most Wednesdays, start time varying between 7:30 a.m. to 7:45 p.m.
SPECIFIC JOB RESPONSIBILITIES:
¦ Interpret, research, respond to, and document all customer phone and email inquiries to achieve first contact resolution and complete customer satisfaction.
¦ Maintain a working knowledge of all systems, (Advantage, Windows, Outlook, Word), services (including website navigation), policies, and procedures to provide efficient and appropriate responses to all customer contacts.
¦ Maintain a thorough knowledge of magazines, products and promotions to identify and act on opportunities to service, inform and cross sell the customer using a soft sell approach.
Equal Opportunity Employer
¦ 2-3 years prior call center experience including cross selling.
¦ Excellent written and verbal communication skills.
¦ Detail oriented and highly organized with ability to multi task and solve problems in a fast paced environment.
¦ Handle all customer interactions in a professional manner.
¦ A passion for serving customers and a strong customer focused mindset.
¦ Be available to work Monday through Friday, 8:30 a.m. to 4:30 p.m. Staff meetings most Wednesdays, start time varying between 7:30 a.m. to 7:45 p.m.
SPECIFIC JOB RESPONSIBILITIES:
¦ Interpret, research, respond to, and document all customer phone and email inquiries to achieve first contact resolution and complete customer satisfaction.
¦ Maintain a working knowledge of all systems, (Advantage, Windows, Outlook, Word), services (including website navigation), policies, and procedures to provide efficient and appropriate responses to all customer contacts.
¦ Maintain a thorough knowledge of magazines, products and promotions to identify and act on opportunities to service, inform and cross sell the customer using a soft sell approach.
Equal Opportunity Employer
