At Pinstripe, our people are our priority!

Pinstripe is one of the premier and fastest growing RPO providers in the US. We're looking for an experienced Client Services Director to join our Commercial Team to help build and maintain progressive and cutting-edge talent acquisition solutions. Plus, we think you'll grow your career with us too!

Below is a sample of the Client Services Director responsibilities which include, but are not limited to:

• developing and coaching team members
• maintaining and developing new business
• trouble-shooting and handling priority issues utilizing a deep technical expertise of the employment market, geographic challenges, competition and specific client needs.

Essential Functions

1. Leadership and Coaching -
• Provides leadership, development, mentoring and coaching of designated staff
• Participates as an active member of the Pinstripe Commercial Team, and carries out additional responsibilities and projects that promote the growth, development, and continued success of Pinstripe and its employees
• Performs full range of managerial responsibilities which may include but not be limited to: interviewing, hiring, coaching and developing employees; planning, assigning and directing work; EEO/AA; performance management; department budget

2. Growing and Maintaining Business -
• Maintains a deep understanding of the employment market related to the positions, geography, competition, and employment market, as well as specific candidate/employee needs related to these staffing needs
• Trouble-shoots and provides crisis management using subject matter expertise to assist various accounts as needed
• Develops and maintains positive internal and external client relationships

3. Reporting -
• Develops documents for clients such as Service Level Agreements (SLA's), Statements of Work (SOW's) and Letters of Intent (LOI's) as needed
• Analyzes Profit & Loss statement as well as General Ledger

4. Client Relationships -
• Responsible for monitoring and improving client satisfaction, Pinstripe program efficiency, and GP on a regular basis
• Redirects work as needed depending on client needs and fluctuations in business

5. Implementation -
• Partners with other Pinstripe team members, client team members and/or HR department to understand the company/department, position and workforce needs and determines recruitment plan for open positions assigned
• Determines client needs by utilizing program funnels to determine number of candidates to be called, screened, presented to managers and interviewed in order to fill one position

6. Other Projects as assigned -
• Performs other duties and responsibilities as requested or required

Minimum Job Requirements

Education:
Bachelor’s degree in business, management, human resources, communication or other related field OR equivalent experience in a related discipline is required.

Experience:
Must have a minimum of 5 - 7 years of results-oriented experience in service delivery, staffing, or human resources with an emphasis on recruitment and selection preferred. Previous supervisory experience preferred.

Specific Skills:
Strong leadership and interpersonal skills and ability to interact effectively across all levels of the organization.

This position requires the individual to work independently, with little to no supervision and have the ability to work effectively in a team environment.

Must possess sound judgement, have good critical thinking skills, and who customarily and regularly exercises discretion and independent judgement.

Exceptional organization, time management, administrative and customer service skills. Must be able to multi-task effectively. Extremely proficient with PC's; Word, Excel, PowerPoint, Internet and other related software.

Specialized Knowledge, Licenses, etc.:
Certified Internet Recruiter (CIR), Certified Diversity Recruiter (CDR) preferred.