Responsible for collecting delinquent customer accounts based upon company guidelines and addressing customer inquiries and issues related to Financial Services or general service activity.

Responsibilities

• Initiates outbound calls to customers with delinquent accounts to obtain commitments to pay, ensuring Financial Services goals are achieved.

• Enters suspends, disconnects and reconnects through the billing system in accordance with company and market policies.

• Researches customer issues where required and follows up with customers as quickly as possible to resolve problems.

• Receives inbound calls from customers inquiring on billing, account balance, and payment information, and general service issues.

• Assists in other tasks or projects as assigned.

• Receives inbound calls from customer with past due accounts, collecting payment or negotiating payment arrangements to bring their accounts up to date.

Qualifications

• High school diploma or state equivalency certification required; college degree preferred.

• Cellular experience preferred.

• Minimum of 2 years of Collections experience preferred.

• Customer Service experience preferred.

• Experience in an automated high volume collections environment preferred.

• Experience with predictive dialing technology preferred.

• Experience with Windows based PCs, including general office software knowledge required.

• Ability to remain flexible and adaptable in a fast-paced environment required.

• Effective organizational, decision making and interpersonal skills required.

• Excellent verbal and written communication skills required.

• Available to work varying shifts required.