The Opportunity

Support Accident & Health (A&H) underwriting business strategy by handling daily operations. Provides exceptional support being the primary A&H contact to policyholders and producers. Mentors and manage junior level Account Management team.

Primary Responsibilities

*Support team member development by reviewing and analyzing complex issues, communicating feedback to team members, sharing knowledge and resolving questions

*Align individual performance with department expectations by securing information, following established tracking guidelines and procedures, adhering to established schedules, setting work-related goals and communicating with senior leadership

*Coach and mentor team members by providing technical guidance and leadership to drive productivity standards and support achievement of business goals

*Review of employer plan documents and amendments for alignment with Policy language; lead collaboration efforts to determine rate or policy term impact and evaluate risk to business operations and loss ratio

*Draft policy limitations language on complex cases based on interpretation of plan documents and work directly with producers to explain revised terms; gather approval and ensure appropriate and timely delivery of final policy and underwriting requirements

* Ensure timely and accurate entry of monthly A&H enrollment and premium received into the A&H system of record

*Oversee A&H collection practices ensuring timely and appropriate communication with underwriting business development team members

*Ensure producer commissions, supplemental agreements and contract fees are released in accordance with broker and administrative agreements as drafted by Legal

*Collaborate with Underwriters and Senior Managers to ensure the collection of required information to issue final terms and policy language; validate document terminology fits contractual needs, protects QBE against risk and requests any additional documentation

*Develop working relationships with external production partners to ensure high level communication on policy issuance requirements

*Formulate, affect, interpret and implement policy procedures, guidelines, DTPs, strategic imperatives and product updates; draft procedural and endorsement language to be approved / signed off on by Underwriting and Product Compliance as necessary

*Consult and advise management of trends in employer plan language and data quality of required reporting and final underwriting requirements; monitor policies and ensure changes in rates, terms, medical management and claims are handled with minimal risk to the organization

*Compare and evaluate renewal underwriting requirements against expiring policy terms

*Pursue and maintain qualifications and continued education in the areas of related state and federal regulations

*Develop strong underwriting knowledge and assist with final underwriting requirements

*Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun

Required Education

High School Diploma/GED

Required Experience

6 years relevant experience

Preferred Competencies/Skills

* Track and analyze up-to-date legal regulations * Communicate information in a clear, well-organized, and professional manner * Think critically to resolve problems * Manage assigned projects * Professional, polished, poised and positive demeanor * Mentor others by providing guidance and encouragement * Collaborate with internal and external customers * Build and capitalize on beneficial internal and external relationships * Manage and prioritize competing responsibilities concurrently and effectively * Use logic to address work-related issues and problems * Adapt and be flexible in a complex, changing environment; work effectively under pressure * Prioritize various competing tasks according to their urgency

Preferred Education

Bachelor's Degree or equivalent combination of education and work experience

Preferred Experience

Experience in insurance policy and compliance * experience training/mentoring others * increasing level of responsibility

QBE Cultural DNA

We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future by helping those around us build strength and embrace change to their advantage.

We're an international insurer that's building momentum towards realizing our vision of becoming the most consistent and innovative risk partner.

And our people will be at the center of our success. We're proud to work together, and encourage each other to enable resilience for our customers, our environment, our economies and our communities.

With more than 12,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.

We believe this is our moment: What if it was yours too?

Your career at QBE - let's make it happen!

US Only - Travel Frequency

* Infrequent (approximately 1-4 trips annually)

US Only - Physical Demands

* General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

US Only - Disclaimer

* To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

Job Type

* Individual Contributor

Global Disclaimer

* The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee's normal duties.Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

Inclusion of Diversity:

At QBE, we are deeply committed to fostering an inclusive workplace where each person is valued and respected for their authentic selves. If you require any assistance, such as alternative interview accommodations during the recruitment process, please do not hesitate to inform our Talent Acquisition team.

Compensation

Base pay offered will vary depending on, but not limited to education, experience, skills, geographic location and business needs.

Annual Salary Range: $70,000 - $104,000

AL, AR, AZ, CO (Remote), DE, FL, GA, IA, ID, IL (Remote), IN, KS, KY, LA, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NV, OH, OK, OR, PA, SC, SD, TN, TX (Remote, Plano), UT, VA, VT, WI, WV and WY

* * * * *

Annual Salary Range: $77,000 - $115,000

CA (Remote, Fresno, Irvine and Woodland), Greenwood Village CO, CT, Chicago IL, MA, MD, NY (Remote), RI, Houston TX and WA

* * * * *

Annual Salary Range: $87,000 - $131,000

San Francisco CA, NJ and New York City NY

Benefit Highlights

You are more than your work - and QBE is more than a workplace, which is why QBE provides you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. Employees scheduled over 30 hours a week will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health.

We also offer a competitive 401(k) contribution and a paid-time off program. In addition, our paid-family and care-giver leaves are available to support our employees and their families. Regular full-time and part-time employees will also be eligible for QBE's annual discretionary bonus plan based on business and individual performance.

At QBE, we understand that exceptional employee benefits go beyond mere coverage and compensation. We recognize the importance of flexibility in the work environment to promote a healthy balance, and we are committed to facilitating personal and professional integration for our employees. That's why we offer the opportunity for hybrid work arrangements.

If this role necessitates a hybrid working model, candidates must be open to attending the office 8-12 days per month. This approach ensures a collaborative and supportive work environment where team members can come together to innovate and drive success.

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.