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Customer Service Representative
San Juan, PR
Job Description
Location: San Juan, PR
Summary
SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at nahr@spectraforce.com if you require reasonable accommodation.
Summary
- Responsible for processing orders, document's management and providing support to export & logistics tasks.
- Takes inbound or places outbound calls to provide information to customers.
- Utilizes a database to retrieve customer or company information.
- Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information.
- Organize and handle calls with speed and accuracy.
- Demonstrate patience, tact, empathy and problem solving skills with consistently good voice quality.
- Bachelor's degree in Science or Business.
- Data Entry, Bilingual, Customer Service or Logistics background, SAP, or another ERP Knowledge.
- Skilled with complex computer applications and resource materials.
- Able to use multiple operating environments (Windows, DOS, Mainframe).
- Excellent written and verbal communication skills in English and Spanish, knowledge in excel and word, Teamwork.
- Ability to manage multiple tasks.
- Experience as a Finance Clerk, Excel and/or Import/Export knowledge preferred.
SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at nahr@spectraforce.com if you require reasonable accommodation.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
Open
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