Essential Duties and Responsibilities

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties and responsibilities include the following, other duties may be assigned:

• Work individually and as a team member to achieve set collection goals and objectives.
• Analyze customer account to determine best solution to resolve invoicing issues and document resolution.
• Initiate calls to customers in order to secure payment for past due balances and negotiate and arrange payment plans for customers unable to pay within terms.
• Process customer credit card payments as needed to pay down open balances.
• Follow the Standard Work Schedule provided by management to efficiently work assigned accounts.
• Utilize the Customer Relationship Management system (CRM) to verify and update account information, record names, conversations, and establish follow-up tasks.
• Document, track and resolve customer issues and complaints.
• Collaborate with all internal departments to assure customers' needs are met.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Associate's degree (A. A.) or equivalent from two-year College; or two (2) to four (4) years of related experience and/or training; or equivalent combination of education and experience.
• Experience and understanding of sales tax.
• Highly organized with strong attention to detail, data entry accuracy and excellent follow up.
• Intermediate skill level in Microsoft Word and Excel.
• Experience using Enterprise Resource Planning System (ERP) such as Aurora, Electronic Invoice Presentment and Payment (EIPP), CRM & Credit Card Processing (CCS) systems.
• Demonstrated superior communications skills, including the ability to communication information in verbal and written form to internal and external customers.
• Strong interpersonal, negotiation, problem solving and organizational skills.
• Ability to read and interpret detailed instructions and correspondence.
• Proficient analytical skills including the ability to add, subtract, multiply and divide using whole numbers and decimals; and the ability to compute percent.

Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
Team Player - Works well as a member of a group

Self-Starter - Inspired to perform without outside help

Associates (preferred)

Associate's degree (A. A.) or equivalent from two-year College; or two (2) to four (4) years of related experience and/or training; or equivalent combination of education and experience. (preferred)