We are looking for a motivated, passionate, and engaged Desktop technician to join our diverse IT team.

The IT Desktop team at GHC is responsible for providing excellent service to the end users of the GHC organization. Responsibilities include providing on-site IT support, managing software and hardware deployment, troubleshooting incidents with Microsoft Windows and Office 365, as well as printers and other peripherals. The IT Desktop team is also responsible for assisting a variety of user needs related to onboarding and day to day operations through utilization of Active Directory, ServiceNow, and Cisco phone systems.

The Ideal candidate has excellent customer service skills, a keen eye for detail and strong instincts for problem-solving, as well as the ability to manage multiple tasks. This role requires someone who is willing to collaborate with the End User team by developing and maintaining our Knowledge Base and promote consistent note taking with a mindset for continuous improvement.

Responsibilities

• Collaborate with other members of the IT department on projects and system improvements, procedures, and standards

• Emphasize discipline and professionalism in terms of uptime, service, security, and cost

• Provide on-site support for End User computing incidents, fulfill requests and follow change management guidelines, through utilization of the ServiceNow ticketing system

• Maintain the End User environment by managing SCCM, InTune, and Group Policy

Requirements

• Ability to learn and interest in learning new technologies

• Strong communication and problem-solving skills

• Passionate about technology, proficient computer skills

• Prior experience using an enterprise ticketing system

Desired

• Sense of humor and approachable personality

• Experience in the Health Care or Health Insurance industry

• Ability to think creatively about problems

• Enduring commitment to team accountability and success

• Understanding of the challenging cybersecurity environment in healthcare

Benefits

• Healthy work-life balance

• Non-Profit, member and community focused organization

• Agile leadership supportive of innovation

• Training and technical skill development

• Pathway to internal promotion and growth