Provides support with the daily actives of a medical office by performing the following duties and other duties as assigned. Work schedule is variable including days (majority), evenings and weekends. May be asked to work holidays and/or overtime.
Responsibilities
Essential Duties and Responsibilities
- Answer phones, takes and relays messages
- Enters messages and prescription refills in the EPIC system
- Reads and responds to Patient MyChart Messages
- Sorts postal and interoffice mail for distribution
- Makes appointments for patients
- Checks in patients for appointments verifying and updating demographic, guarantor and insurance information
- Registers new patients in our computer system
- Works closely with Registration Specialists to ensure all patients have an accurate registration in the billing system
- Collects co-payments and works with PFC's for self-pay payments as needed
- Balances cash drawer and fills out the cash drawer logs
- Work referral work queues to call patients and schedule appointments and link referrals to appointments
- Makes public address and announcements as instructed
- Pages personnel as necessary
- Able to properly call in a 'Code' to switchboard and abled to announce 'Codes' properly while working in switchboard room and if an alarm sounds, the Switchboard Operator will immediately contact Mercyhealth East Administration. It should be noted that the Fire Alarm Board automatically contacts the Fire Alarm Company wherein the Facilities Manager is contacted for ve
Culture of Excellence Behavior Expectations
To perform the job successfully, an individual should demonstrate the following behavior expectations:
Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.
Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.
Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.
Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.
Education and Experience
High school diploma or general education degree (GED)
Certification and Licensure
N/A
Skills and Abilities
Previous reception or medical facility experience preferred. Ability to multi-task in a fast paced environment. Keyboarding efficiency at 35 wpm required. Computer knowledge preferred. Appointment and demographic programs utilized.
Special Physical Demands
The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.
While performing the duties of this job, the employee is regularly required to sit; reach with hands and arms and talk or hear. The employee is frequently required to stoop, kneel or crouch. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Level of Supervision
Work is performed according to specific procedure and methods, but the incumbent must make minor decisions using independent judgement required in order to adapt to routine situations.
Supervises
N/A