Our Story:
Crisis Prevention Institute Inc. is the worldwide leader in evidence-based de-escalation and crisis prevention training, and dementia care services. Since 1980, we’ve helped train more than 15 million people within service-oriented industries including education, healthcare, behavioral health, long-term care, human services, security, corrections, corporate, and retail.

At CPI, we are dedicated to changing behaviors and reducing conflict for the Care, Welfare, Safety, and Security^SM of everyone. We believe in the power of empathy, compassion, and meaningful connections. We believe personal safety and security are the antidotes to fear and anxiety. It’s a philosophy that is central to everything we do, and traces back to our beginning. It is what defines and differentiates us, and informs our core beliefs.

As a member of the team, you can expect to:

• Make a difference through your work – You’ll be proud to tell your family and friends about what you do.
• Gain significant career experience only obtained within a fast-growing organization – Entry-level roles through executive leadership.
• Feel fulfilled and have fun – We work hard but make the time to build meaningful relationships and celebrate the wins.

The Role:

The Revenue Operations Analyst will support functions essential to sales revenue generation and company growth. These functions include gathering and analyzing data to guide high-level decision-making and improve performance. This role will also work closely with internal and external stakeholders to ensure the appropriate objectives and priorities are enabled with regards to sales performance. The Revenue Operations Analyst will gain exposure to senior leadership, while working closely with analysts and business owners.

What You Get To Do Everyday:

• Understand and support the Sales revenue process from data entry to delivery and insights.
• Develop strong collaborative relationships with key stakeholders across the company.
• Oversee onsite billing reconciliation for revenue recognition.
• Maintain active Sales Rosters.
• Respond to recurring and ad-hoc reporting requests.
• Utilize the Client Relationship Management (CRM) system and reporting tools as a super user to complete data entry, validation, analysis, and reporting related to revenue performance.
• Help manage data (cleanliness, governance, anomaly detection, and root cause analysis).
• Support ad-hoc requests and analysis from cross-functional departments.
• Provide reports from the database that support strategic initiatives.
• Serve as a backup to the Program Desk and Deal Desk, performing related duties.
• Perform other position-related duties as assigned.

You Need to Have:

• High School Diploma, GED, or equivalent work experience
• Experience working with Microsoft Suite Products (Excel, Word, PowerPoint, Etc.)
• Experience manipulating data in Microsoft Excel, with the ability to read and create complex formulas and pivot tables
• A self-starter, displaying interest in acquiring new skills and working with different technologies
• Detail oriented, capable of managing multiple assignments at one time and results driven
• Maintain the highest level of confidentiality and work with confidential material
• Excellent interpersonal and communication skills
• Comfortable working independently and with cross-functional teams
• At ease working with multiple data sources and crosschecking data across systems
• Possesses sound judgement and integrity
• Highly motivated and adaptable

We'd Love to See:

• Experience working with in Sales, Finance, or Business Intelligence (BI) teams
• Experience working with Microsoft Power BI
• Knowledge of Microsoft Customer Experience (CE) and/or Finance and Operations (FO)

What We Offer:

• $50,000 - $55,000 annual salary
• Comprehensive benefits package
• 401k
• PTO
• Paid Volunteer Time Off
• Continuing education and training
• Hybrid work schedule

Crisis Prevention Institute is an Equal Opportunity Employer that does not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, creed, sex, sexual orientation, gender, gender identity, or expression (including against any individual that is transitioning, has transitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state, or local law. The Company will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.