Introduction
Located on the western
shore of Lake Michigan, Milwaukee is an urban hub bursting with energy.
Milwaukee provides a casual sophistication - big city appeal without the big
city hassles. We are accessible and affordable, and our residents are
welcoming. Milwaukee has evolved through the years, bringing together its
unsurpassed charm with top-flight arts and cultural attractions, professional
sports, lakefront festivals, recreational opportunities, and great restaurants.
The City of Milwaukee is
proud to employ a diverse workforce that is committed to providing exemplary
service to the City's residents. If you have a passion for being a part of an
inclusive team of public servants, please consider the following opportunity.
Purpose
The WIC Client Service Assistant 1 assigned to the Women,
Infants and Children Supplemental Nutrition Program (WIC) provides client and
administrative services, including registration, health screening, and food
benefit issuance for participants of the WIC Program at various Milwaukee
Health Department (MHD) clinics.
Essential Functions
Client Services
- Provide participant-centered customer service to address the
needs of current and prospective clients via phone, internet or in-person
contacts.
- Accurately assess, document and verify WIC eligibility
criteria including identification, residency and income.
- Promote and screen potentially eligible WIC
families via telephone, in-person, or through internet-based inquiries.
- Issue WIC benefits following policy and procedures.
- Ensure compliance with documentation requirements, including
obtaining signatures and validating client forms, per WIC policies.
- Schedule appointments following WIC policies and procedures
for procession standards, re-certification guidelines and benefit issuance.
- Maintain and update participant information in the WIC Medical
Information System (ROSIE) to assure ongoing program communication and accurate
transmission of information and data.
- Disseminate and provide referral information and relevant
service information to families.
- Obtain height and weight measurements and perform fingerstick
for Hemoglobin and lead testing, in accordance with State WIC and MHD policies
and procedures.
WIC Clinic Support
- Clean and maintain equipment, clinic rooms and toys to MHD
standards for efficient and effective screening.
- Assist in the inventory and ordering of clinic supplies.
- Perform quality control procedures on hemoglobin and lead testing
equipment and complete maintenance standards records.
Administrative
- Complete annual training on job-related topics, including WIC
confidentiality, ROSIE security, mandated reporter, bloodborne pathogens, and civil
rights.
- Participate in WIC/MHD all staff meetings.
- Participate in quality improvement initiatives.
- Participate in WIC/MHD committees as appropriate.
- Assist MHD/WIC with training students on WIC program and
procedures.
- Track and order state WIC publication supplies.
- Distribute and respond to mail and faxes.
We welcome qualified individuals with disabilities
who are interested in employment and will make reasonable accommodations during
the hiring process in accordance with the Americans with Disabilities Act (ADA)
of 1990, as amended by the Americans with Disabilities Act Amendments Act
(ADAAA) of 2008.
Conditions of Employment
- Safely lift infants and small children onto scales (up to 25
lbs.).
- Report to any of the City of Milwaukee clinic locations as
assigned. Assignments may be made on short notice to provide staff coverage
during unexpected absences or emergency situations.
- Participate in a work schedule that includes early evening
hours on assigned days. The current hours of work are as follows: Monday,
Tuesday, Wednesday, and Friday from 8:00 a.m. to 4:30 p.m. and Thursday from
10:00 a.m. to 6:30 p.m.
- Must wear industry related personal protective equipment
(PPE) such as gloves, facemask or face shield.
- The pre-employment medical requirements for this position
include:
- Physical/lift test
- Audiogram
- Vision
- TB Test; annually throughout employment
- Hep B Vaccine
- Covid 19 Vaccine Confirmation
- MMR Vaccine
- Varicella Vaccine
Minimum Requirements
- Three years of experience providing customer service or administrative
support related to the essential functions listed above.
- Successful completion of training in performing anthropometric
measurements and obtaining blood samples within three months of appointment. Training
is provided by Wisconsin WIC share point for providers.
- Ability to travel independently throughout Milwaukee, either
by transit, bicycle, or automobile.
Equivalent combinations of education and experience may also
be considered however, one year of the experience as listed #1 above is
required and may not be substituted with education.
NOTICE:Please do not attach your academic transcripts
to your employment application. The hiring department will verify candidates'
education as part of the background screening process prior to extending any
job offers.
Desirable Qualifications
- Certification as a Medical Assistant, Nursing Assistant or
Home Health Aide.
- Provide interpretation in Spanish, Hmong or another
language.
- Associate's degree in business, communications, healthcare,
or a related field.
Knowledge, Skills, Abilities & Other Characteristics
Technical
- Ability to conduct anthropometric measurements on adults and
children in a busy WIC clinic setting.
- Ability to read and interpret job-related materials.
- Ability to take blood measurements from adults, children and
infants.
- Ability to use job-related medical and diagnostic equipment
such as blood lancets, scales and measuring boards.
- Ability to learn and use the WIC Medical Information System
and job-related computer software to perform client registration, scheduling,
and staff communication.
- Proficiency using the basic features of word processing,
spreadsheet, and email software to type letters, memos, and messages and to
enter and edit data accurately.
Client-Focus, Communication and Interpersonal
- Ability to provide effective, compassionate customer service
to clients in a busy clinic setting, both in-person and on the phone.
- Ability to provide services in a culturally sensitive
manner.
- Ability to work cooperatively, effectively, and fairly with
coworkers and clients whose background may differ from one's own.
- Ability to build and maintain good working relationships
with a multi-cultural and multi-disciplinary staff, the public, and other
agencies.
- Ability to speak effectively to individuals and to groups
and teach and train others.
- Written communication skills to accurately document patient
information, such as case notes, treatment and care plans, and produce written
reports and job-related correspondence.
- Ability to engage with and maintain positive relationships
with patients, clients and families.
Judgement and Responsibility
- Ability to maintain confidentiality of health related and
sensitive information.
- Ability to work under pressure and handle multiple and
changing priorities.
- Ability to perform work duties with professionalism,
honesty, and integrity.
- Ability to work under pressure and to handle multiple and
changing priorities.
Current Salary
The current starting salary is (PG 5CN) is$54,418 annually
and the resident incentive starting salary for City of Milwaukee residents
is$56,051 annually.
BENEFITS
The City of Milwaukee provides a comprehensive benefit
program which includes:
- Defined Benefit Pension Plan
- 457 Deferred Compensation Plan
- Health and Dental Insurance
- Paid Parental Leave
- Comprehensive Wellness Program
- Onsite Clinic Services
- Onsite Employee Assistance Program
- Alternative Work Schedules
- Long Term Disability Insurance
- Group Life Insurance
- Tuition Benefits
- Paid Vacation
- 12 Paid Holidays
- Paid Sick Leave and other paid leaves
- Flexible Spending Arrangement
- Commuter Value Pass
For full details of the benefits offered by the City of
Milwaukee, please visithttps://city.milwaukee.gov/der/benefits.
Selection Process
THE SELECTION PROCESS will be job related and will consist
of one or more of the following: an evaluation of education, experience and/or
responses to supplemental questions; a written or performance test, a
structured interview, or other assessment methods. The Department of Employee
Relations reserves the right to call only the most qualified candidates to
structured interviews and performance examinations. Structured interviews may
include written exercises. Selection process component weights will be
determined by further analysis of the job.
INITIAL FILING DATE - The selection process will be held as
soon as practical after the deadline listed above. Receipt of applications may
be discontinued at any time after this date without prior notice. However,
recruitment may continue until the needs of the City have been met. Qualified
applicants will be notified of the date, time, and place of the selection
process components. Unless otherwise required by law, the City of Milwaukee
will not provide alternative selection process dates or times. The applicant is
responsible for attending all phases of the job selection process at the time
and place designated by the City of Milwaukee.
Additional Information
- Applications and further information may be accessed by
visiting
- Applications and transcripts should be submitted no later
than the deadline listed above.
- If you would like assistance completing an application,
please contact the Department of Employee Relations at (414) 286-3751 or.
- The Department of Employee Relations is located in City
Hall, 200EWellsSt, Room 706, Milwaukee, WI 53202.
Conclusion
EEO=501
The City of Milwaukee values and encourages diversity and is
an equal opportunity employer.