Nsight, parent company of Cellcom, Nsight Telservices, and Nsight Tower wants YOU to join our team!

Our family of companies provides complete telecommunications services, including wireless and fiber-based services to residential and business customers, along with tower erection and maintenance services in Wisconsin and Michigan's Upper Peninsula. Our commitment to customer service, local philanthropic efforts and green initiatives make us an employer of choice in the state of Wisconsin. We're looking for individuals who are driven, enthusiastic and care about our community. More importantly, we like to hire people looking to grow with an organization and those who are excited about the ever-changing telecommunications industry.

The Technical Specialist, Routing & Switching will be responsible for day-to-day operational troubleshooting and service activations. Assist with programs and projects approved by management, assuring sound technical knowledge. Interface with internal engineering teams equipment manufactures and facility service providers for seamless and uninterrupted network performance. Act as a technical resource in the digital switching environment to recommend technical requirements and system design specifications for new and existing applications as well as improving processes to increase customer satisfaction.

Responsibilities & Duties:

1. Perform tasks related to customer interaction, installs, troubles and sales meetings.
2. Frequently interact with Vendor/manufacturer on complex issues.
3. Internal technical expert that may interact with senior management on assigned projects.
4. Provide technical support for interaction and definition of activity with new customers.
5. Responsible for providing a high level of technical expertise. Converts high level application designs and system flows into working applications.
6. Performs additional related duties as requested or required
7. Ensures network optimization through analysis of switch logs; discovers anomalies and proceeds with corrective action; responds to any outage.
8. Plans and installs network changes or additions i.e. software changes and hardware cabling and installation.
9. Responds to department's informational and service related needs
10. Investigates new and used equipment for recommendation and purchase; finds ways to improve or cut network costs through efficient equipment, etc.
11. Performs additional duties as requested or required.

Requirements:

• BS in engineering or equivalent experience.
• 5-10 years of telephony experience in a carrier/LEC environment, ISDN, DS-1, Centrex, IP-PBX and inter/intra-LATA switching.
• Knowledge of 3GPP, ETSI and GSMA standards for mobile systems.
• Knowledge of SMS/MMS standards.
• Knowledge in the operation of Voicemail Platforms.
• Knowledge of TDM and Ethernet testing practices and methodologies.
• DMS10/C15 experience preferred.

Recruiter contact:

Nsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. This is a drug-free workplace.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the Recruiting Manager at recruiting@nsight.com.